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Once You See It Evert Oosterhuis Kom alles te weten overBased on her PhD and 25 years of experience in CX transformation, Dr. Zanna van der Aa has developed a unique three layered model for human centric customer experience transformation. It helps leaders ignite transformation, scale it into the system, and inspire it with purpose. Youll discover how to make customer and employee experience more than a promise: a system that works. From CEOs to CX leaders, youll learn how to demystify hype, embrace tiny